AivaroAI Video GeneratorRefund Policy
Refunds for app-store purchases are handled through the store where the purchase was made. Aivaro honors Apple or Google approved refunds after confirmation.
Purchases made through Apple App Store or Google Play should normally be refunded through the store where the purchase was made. Apple and Google control their own refund review process, timelines, and eligibility rules.
If Apple or Google approves a refund, Aivaro honors that platform decision after confirmation and updates related subscriptions, credits, account access, generated access, or entitlements where technically possible.
Subscription cancellation normally stops future renewal but may not automatically refund past charges. Credit grants, consumables, generation tasks, and paid access may be adjusted after a confirmed refund.
Credits or entitlements already used for generation may be handled according to app-store rules, local law, and technical feasibility.
For purchase questions, email support@aivaroai.net with your platform, approximate purchase time, order ID if available, account email or user ID, and a short description of the issue.
We cannot guarantee a refund that Apple or Google denies, but we can help locate entitlement issues, duplicate-charge symptoms, or technical problems that may affect your account.
We may decline support requests connected to fraud, chargeback abuse, repeated misuse, account sharing, attempts to bypass store rules, or violations of the Terms.
Nothing in this policy limits any non-waivable consumer rights that apply to you.